Your belongings will be securely kept in our storage and guarded 24 hours.

Our storage facilities are not accessible to visitors in order to ensure a high level of security. If you have any special needs, please feel free to contact us.

Your credit/debit card or banking information will be saved on CiaoBox servers and/or at a suppliers’ of our trust and will be used for future payments. If you want to stop your credit card to be debited or your credit card details changed you will have to notify us accordingly through the setup of your account on our website inputting your new credit card details or asking for suspension of your contract. We accept the following circuits:    Visa, MasterCard, PostFinance, PayPal, American Express. We reserve the right to ask for cash payment or wire transfer in case of overdue payments or in exceptional cases.

Of course, it’s only upon your authorisation and consent that we take photos of the content of your stored containers in order to offer you a digital catalogue of your items.

If you chose that CiaoBox should take pictures of your items, missing supernatural abilities we will have to open your boxes to do so (we will reclose them properly afterwards).  If you do not give your consent to open the boxes they will remain locked.