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Frequently Asked Questions

Our Business


Pricing (4)


If you would like to add more items during the billing cycle, you can do it: in that case we will correct your monthly rental pro rata temporis from the pick-up date of the item on. If you add an item or box in the middle of the billing month we will calculate the effective rental days (including the pick-up date) and add the amount to the billing cycle of the following month. Also in this case the minimum storage of every single newly added item or box to the already stored ones is of three months from the date of pick-up on. You can require one or more of your items to be delivered back to you before the end of the obligatory three months but you will be billed the full amount of rental for three months.


Of course. The nice thing about our service is that you pay for the space you concretely use only. If you reduce the amount of containers or items stored, your monthly rental rate will decrease.


The monthly rental rate must be paid to CiaoBox in advance. The payment must be made in full without any reminder or communication from our side. Our duty is to guard your items whereas yours it to pay in a timely manner.

The billing cycle is based on the date when your items get stored, the date of your first pick-up appointment. If your pick-up appointment is e.g. on the 16th of the current month, the second billing month will start on the 16th of the following month. Remember that the billing minimum is CHF 28.50 per month for a minimum duration of three months. The first month will be debited at the moment of order.

The amount that is monthly due it the sum of all totals as indicated under “RATES” in addition to applicable taxes, charges or fees mandated by an authority or court. You can check and print the total charges debited to your account at any time under “My Account” or ask for a copy sending an email to


Our prices are transparent and can be found on our page Our Prices. All prices mentioned are integral part of this document. The monthly total to be paid is the sum of the amounts as shown in the table in addition to other applicable taxes or sales.