Frequently Asked Questions
CiaoBox is a home-storage service, your infinite closet of things. You only have to pack- we will take care of the rest.
We deliver rigid plastic containers with practical zip ties and a welcome-kit containing what is necessary to pack your personal items free to your home-address. At any point in time you can re-order some or all of your stored items to be delivered to your home-address. It will only take you a click on our website or a call to our customer service. Upon your authorisation we will take pictures of your items to prepare a digital catalogue of your items stored.
Absolutely! CiaoBox delivers your containers and/or items to any address within the served areas of Lugano and Bellinzona.
The ideology of CiaoBox is to preserve instead of throwing away and re-buying. Our boxes are reusable an infinity of times and made of recycled material.
Upon your request and authorisation, we take pictures of the content of your boxes including a description of your stored articles in order to offer you a digital catalogue of your items.
Up to 14 hangers fit easily into the CiaoBox Wardrobe Box. The dimensions are the following: 67 cm long x 53.5 cm wide x 120 cm high. The total space available is 1.5 square metres.
The CiaoBox containers are very spacious. The capacity of each container exceeds 75 litres. The dimensions are the following: 68 cm long x 43 cm wide x 32 cm high.
Either 12 sweaters, 35 books, 13 pairs of shoes or 25 shirts will fit into one container.
At this moment CiaoBox offers its services in great areas around the districts of Lugano and Bellinzona.
Postal Codes we serve in the area of Lugano:
6900,6901,6928,6807,6814,6900,6900,6903,6932,6933,6934,6952,
6962,6963,6982,6987,6802,6804,6814,6815,6816,6818,6915,6916,
6917,6924,6926,6929,6930,6942,6943,6944,6945,6946,6948,6949,
6950,6965,6976,6983,6806,6808,6809
Postal Codes we serve in the area of Bellinzona:
6500,6501,6512,6528,6513,6514,6593,6515,6599
Our storage facilities are in Monteceneri, Ticino, but are not accessible to visitors in order to ensure a high level of security. If you have any special needs, please feel free to contact us.
If your items do not fit into our boxes- no worries. Essentially whatever can be transported by one person only can be stored as well. We do store items such as ski, bicycles, electric stoves, small air conditioners, suitcases etc.
In contrast to classic storage services that you will hardly ever fill up adequately, you pay for the items your store only.
We transformed the Storage from being non-technological into an edgy service. You can sleep peacefully; your items are taken good care off.
We prefer to call them principles of good use. Three very important concepts that will guarantee our best service.
1° Principle
Prepare your items carefully, it is your responsibility. Hand in only objects that are allowed by Terms of CiaoBox and wrap every single item carefully. Use paper or polystyrene and wrap in a way that everything can be transported without breaking.
2° Principle
Do not ask our staff to pack your items instead. Respecting this rule allows us to offer you and all our clients on time deliveries at a reasonable cost.
3° Principle
Your main responsibility: remember to pay correctly and on time.
The underlying rules of what can be stored in our storage and what not are listed on our page Our Rules.
CiaoBox offers a home-storage service through three simple steps:
Make an appointment
Require a free home-delivery of CiaoBox containers
Pick Up and Storage
Prepare your items carefully. We will pick them up and store them for you.
Check and Reorder
Your items are safely stored: you can see them online and reorder them with one click only.
We deliver rigid plastic containers with practical zip ties and a welcome-kit containing what is necessary to pack your personal items free to your home-address.
If your items do not fit into our boxes- no worries. Essentially whatever can be transported by one person only can be stored as well. We do store items such as ski, bicycles, electric stoves, small air conditioners, suitcases etc.
Upon your request and authorisation, we take pictures of the content of your boxes including a description of your stored articles in order to offer you a digital catalogue of your items.
You can access your virtual storage from any smartphone, tablet or computer. Wherever you are- your items are securely stored.
You can make an appointment through our webpage on your preferred date from 24 hours after your request.
Of course, you can reschedule the appointment at any time sending us an email up to 12 office hours before the original appointment without being charged additional fees.
Sorry but our staff is not allowed to pack the containers or wrap your items. Respecting this rule allows us to offer you and all our clients on time deliveries at a reasonable cost.
Don’t worry- you will pay for the space you really use up only. If empty containers, you ordered, should exceed after you packed all of your items you can return those for free and will only be charged for the full containers that will be stored.
You can pack the containers in the moment they are delivered. Our driver will wait up to 15 minutes to collect the full containers. Alternatively, you can pack the containers calmly making another appointment within two weeks after the empty boxes have been delivered, if you prefer.
Prepare your items carefully, it is your responsibility. Hand in only objects that are allowed by Terms of CiaoBox and wrap every single item carefully. Use paper or polystyrene and wrap in a way that everything can be transported without breaking.
Yes. We urge you not to overfill the boxes: this is very important for your and the CiaoBox team’s safety. The maximum weight per box or item is 25kg and we reserve the right to refuse the pick-up and to apply additional handling fees if the weight exceeds mentioned limit.
Remember that the items you hand in will be moved multiple times by various individuals. Therefore, wrap your items carefully and remember that you should not hand in fragile items (such as crystal glasses, mirrors, sculptures, ceramics, china, glass etc.) that could easily break. If any of those items should break because of their fragility you understand that you give automatically up on your rights of complaint and reimbursement versus CiaoBox.
You acknowledge and accept not to hand in items of inestimable value, sentimental or emotional value etc. In case of storage of mentioned items, you accept to give up on all rights and demands versus CiaoBox regarding reimbursements in case of damages.
The underlying rules of what can be stored in our storage and what not are listed on our page Our Rules.
Remember that the items you hand in will be moved multiple times by various individuals. Therefore, wrap your items carefully and remember that you should not hand in fragile items (such as crystal glasses, mirrors, sculptures, ceramics, china, glass etc.) that could easily break. If any of those items should break because of their fragility you understand that you give automatically up on your rights of complaint and reimbursement versus CiaoBox.
You acknowledge and accept not to hand in items of inestimable value, sentimental or emotional value etc. In case of storage of mentioned items, you accept to give up on all rights and demands versus CiaoBox regarding reimbursement in case of damages.
If you would like to add more items during the billing cycle, you can do it: in that case we will correct your monthly rental pro rata temporis from the pick-up date of the item on. If you add an item or box in the middle of the billing month we will calculate the effective rental days (including the pick-up date) and add the amount to the billing cycle of the following month. Also in this case the minimum storage of every single newly added item or box to the already stored ones is of three months from the date of pick-up on. You can require one or more of your items to be delivered back to you before the end of the obligatory three months but you will be billed the full amount of rental for three months.
Of course. The nice thing about our service is that you pay for the space you concretely use only. If you reduce the amount of containers or items stored, your monthly rental rate will decrease.
The monthly rental rate must be paid to CiaoBox in advance. The payment must be made in full without any reminder or communication from our side. Our duty is to guard your items whereas yours it to pay in a timely manner.
The billing cycle is based on the date when your items get stored, the date of your first pick-up appointment. If your pick-up appointment is e.g. on the 16th of the current month, the second billing month will start on the 16th of the following month. Remember that the billing minimum is CHF 28.50 per month for a minimum duration of three months. The first month will be debited at the moment of order.
The amount that is monthly due it the sum of all totals as indicated under “RATES” in addition to applicable taxes, charges or fees mandated by an authority or court. You can check and print the total charges debited to your account at any time under “My Account” or ask for a copy sending an email to finance@ciaobox.ch.
Our prices are transparent and can be found on our page Our Prices. All prices mentioned are integral part of this document. The monthly total to be paid is the sum of the amounts as shown in the table in addition to other applicable taxes or sales.
Our commitment is to maintain a constant temperature between 5° and 30° degrees. Nevertheless, our storage facilities are not climate-controlled, therefore your items could sustain temperature variations that exceed the before mentioned.
The maximum responsibility of CiaoBox for each stored box or single item is of CHF 200.00. Under no circumstance it is possible to store objects of a total value that exceeds CHF 2,000.00 per single client. Not respecting this agreement represents a violation of the contract and the user assumes full responsibility.
We recommend to use a private insurance to guarantee for the objects stored within the CiaoBox facilities. In mentioned case the client gives up on the right to make any type of complaint against CiaoBox in case of damage through accident.
If you would like to increase the value insured for your stored items kindly contact our team per email: support@ciaobox.ch .
Of course, it’s only upon your authorisation and consent that we take photos of the content of your stored containers in order to offer you a digital catalogue of your items.
If you chose that CiaoBox should take pictures of your items, missing supernatural abilities we will have to open your boxes to do so (we will reclose them properly afterwards). If you do not give your consent to open the boxes they will remain locked.
Your credit/debit card or banking information will be saved on CiaoBox servers and/or at a suppliers’ of our trust and will be used for future payments. If you want to stop your credit card to be debited or your credit card details changed you will have to notify us accordingly through the setup of your account on our website inputting your new credit card details or asking for suspension of your contract. We accept the following circuits: Visa, MasterCard, PostFinance, PayPal, American Express. We reserve the right to ask for cash payment or wire transfer in case of overdue payments or in exceptional cases.
Our storage facilities are not accessible to visitors in order to ensure a high level of security. If you have any special needs, please feel free to contact us.
Your belongings will be securely kept in our storage and guarded 24 hours.