We prefer to call them principles of good use. Three very important concepts that will guarantee our best service.
Prepare your items carefully, it is your responsibility. Hand in only objects that are allowed by Terms of CiaoBox and wrap every single item carefully. Use paper or polystyrene and wrap in a way that everything can be transported without breaking.
Do not ask our staff to pack your items instead. Respecting this rule allows us to offer you and all our clients on time deliveries at a reasonable cost.
Your main responsibility: remember to pay correctly and on time.
The underlying rules of what can be stored in our storage and what not are listed on our page Our Rules.